Had a customer who’s printer was showing off-line or grayed-out. They removed it and did a search for it but it didn’t come back.
I had an IP address in our documentation and I could interface with the printer through the browser. The printers were connected via USB to the server.
I tried a straight restarting of the spooler, but that didn’t get the printer back online. The following tip helped me solve this issue.
Here is what I did to solve the issue.
- Stop the print spooler on the server
- Go to “C:\Windows\System32\spool\Printers” and cleared this directory out by deleting all files in there.
- Started the spooler again.
- I had to go back to the users machine and add the printer again.
Let us know if this helped you…