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Windows Security Outlook Connecting To Prompt Dialog Box

Had a user getting prompted by Outlook to enter credentials for another email account. There were no additional accounts attached to her outlook. I ended up using Microsoft’s Credential Manager and deleting out all the entries. This time when Outlook opened it was asking to log into a different account that the user once had linked to her email account. I quit Outlook and went back to the credential Manager and deleted out a new entry. Restarted Outlook and the issue was solved.

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Office 365 Software Your admin has turned off Office install

Had a customer who got a new laptop and needed Office 2016 installed. I logged in under his account and hit the install software button. When I got the the  next page my only choices were phone or tablet. The laptop was running in desktop mode, so it should detect which mode I was in.

We were getting the following error:

Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization

The issue turned out to be he only had a E1 plan which doesn’t include Office. This customer had a disk with Office 2007 that we needed to use.

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Can’t access network share via IP anymore

 

EDIT: The entire point of the SHAREUSER account was to do one of two things. Either a) allow remote scanning across this particular client’s VPN. or b) authenticate with a shared network folder across the VPN without posing a security risk due to the amount of floaters who use this PC. This is now deprecated in case B. In case A, you want to keep the credentials, due to remote scanning still relying on corporate resources.

 

Background:

if you have a network share that you access often, instead of having to type the IP in the address all the time, you can add it to the hosts file in %windir%\System32\drivers\etc\ like so…

192.168.1.5          myserver

…then for every time you type \\myserver in windows explorer window, it’d be the same as typing \\192.168.1.5

days, months, years go by and now you can’t access the shared folder via it’s IP \\192.168.1.5. You may still be able to access it via \\myserver but not via ip.

Solution:

Open Credential Manager in Control Panel and look for the IP address under Windows Credentials (it would have a username as XXXX\SHAREUSER);  click “Remove from vault”

 

Set Time on a Windows Machine

Changing time on a Windows machine isn’t tough at all unless the machine is hooked to a Domain. In this case you may need to set the time on the server and then have the individual computer resync their time.

Here is the command line for setting the time to pull from a external source.

w32tm /config /manualpeerlist:time-a.nist.gov /syncfromflags:manual /reliable:yes /update

Then restart the Time services

net stop w32time
net start w32time

Lastly resync the time.
w32tm /resync

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Outlook -The synchronisation failed – check the Sync tab for further details

Had a client that uses “CodePLex – Outlook Google Calendar Sync” to sync Outlook calendars with their Google calendars. They were getting a bunch of different errors. The following link lead me down the right path.

https://help.toutapp.com/hc/en-us/articles/203348310-A-Program-Is-Trying-To-Access-Outlook-Email-Address-Information

  1. Open Outlook 2010, go to “File/Options/Trust Center” menu item, and then click on the “Trust Center Settings” button at the right side of the dialog box.
  2. From there, select the “Programmatic Access” menu item. At the bottom of this dialog, note what your “Antivirus status” is. If it is “Invalid” then close Outlook, navigate to where its “OUTLOOK” program icon is on your disk (typically it sits in the “Program Files (x86)/Microsoft Office” folder), and then right-click this icon and select “Run as administrator” from the pop-up-menu. If you get a warning, then select “allow” or “yes” to continue.
  3. Then in Outlook, go back to “Programmatic Access” as described above, and you should see your antivirus status updated to “Valid” (assuming you have an up-to-date antivirus program on your computer).
  4. Exit Outlook.

It seems like there was an issue with the trust center and antivirus. I discovered there wasn’t any antivirus on the machine. When I installed their Vipre anti-virus and restarted the machine this fixed the issue.

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Enable What You Hear Driver Windows 7 To Record Sound

I wanted to record a sound using my work computer which is a Dell Precision T3500 refurbished machine. I knew I was going to need to enable the “stereo mix” driver to do this. Often this driver is disabled and you have to go into the Sound >> Recording, right-click in the blank area and check “show disabled devices” and it shows up. Mine did not.

I solved this issue by going to Dell, putting in my service tag number, and downloaded the basic driver. The driver turned out to be the SoundMax driver. That solved the whole issue.

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Printer Not Showing Up in Devices and Printers – Solved

Had a customer who’s printer was showing off-line or grayed-out. They removed it and did a search for it but it didn’t come back.

I had an IP address in our documentation and I could interface with the printer through the browser. The printers were connected via USB to the server.

I tried a straight restarting of the spooler, but that didn’t get the printer back online.  The following tip helped me solve this issue.

https://www.youtube.com/watch?v=EN81kBdIvSA

Here is what I did to solve the issue.

  1. Stop the print spooler on the server
  2. Go to “C:\Windows\System32\spool\Printers” and cleared this directory out by deleting all files in there.
  3. Started the spooler again.
  4. I had to go back to the users machine and add the printer again.

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Unlocking A Protected Excel File

We had a Excel file that we needed to copy some of the cells to recreate a new proposal. The Excel file was locked, so we could view it but couldn’t copy anything.

I found the following link that helped me unlock the document.

How to protect and unprotect Excel sheet with or without password

I had to use the script and the VBA code to get a temporary password. This temp password allowed me to edit the document and do a Save As.

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Gmail in Outlook – Can Log Into Gmail But Outlook Won’t Authenticate

Had a customer who needed to change their Gmail password. When they opened Outlook it asked for the  new password, so they entered it. Outlook keep prompting for the new password.

The customer could go to Gmail and log right in.

It turned out to be Google needs this account to be “Less secure apps” section of your Gmail account. It should be here https://myaccount.google.com/lesssecureapps. Turn on this feature.

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Using RegEx to Get IP in Google Analytics

For privacy reasons Google doesn’t just offer up the IP addresses of your traffic, but there are ways to get it. I have set up a filter in my Analytics account to accomplish this.

Here is an article that helped me figure this out.

Basic Google Analytics Filters for Every Site

Here is the page that helped me determine the regular expression needed to include the IP address information.

http://www.regular-expressions.info/ip.html

Let us know if this helps you….