Had a customer who got a new laptop and needed Office 2016 installed. I logged in under his account and hit the install software button. When I got the the next page my only choices were phone or tablet. The laptop was running in desktop mode, so it should detect which mode I was in.
We were getting the following error:
“Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization”
The issue turned out to be he only had a E1 plan which doesn’t include Office. This customer had a disk with Office 2007 that we needed to use.
Let us know if this helps you…