Window 10 Media Creation Tool and Update Catalog

Windows 10 allows you to download the Operating System Software. This is a big change for the way Microsoft distributed the installation disks. You may need this to perform a system repair. Here is a link to the download.

https://www.microsoft.com/en-us/software-download/windows10

Another link we often need is for the Windows Update Catalog. Here you can search for the appropriate update. There is often a listing for a 32-bit version and a 64-bit version, so be careful of which one you download. Here is the link.

http://www.catalog.update.microsoft.com/

Lets us know if this helped you.

Monitor Out Of Range

We got a call for a customer’s monitor showing “out of range“. This is all the customer could see. We were able to use ScreenConnect and we could see the desktop fine, so it must be the monitor.

One suggestion was to go to “msconfig“, in the “boot” tab, check “base video“, and reboot.

This got the user to be able to see their monitor; however, when we tried to set the resolution to what they had before the monitor went black again with the warning “out of range”. Since we were connected remotely we could see the desktop and make the changes to get desktop visible again. A tech went on-site.

The tech had an extra DVI cable in the vehicle and swapping the cable totally fixed the issue. We think a recent power surge there may have caused the issue.

Let us know if this helped you…

 

Windows 10 Desktop Icons Missing But In Users Desktop Folder

We got a call from a customer who’s machine was having issues. We were able to force a restart on the machine, but when the machine came back up all their desktop files and icons were not there. I went to restore a few of them when I got the warning that the shortcut I was adding was already there. Never seen this before.

A quick search lead me to this page:

Fix: Desktop Icons are Missing in Windows 10

This solved the issue. We just had to check “Show desktop icons” and everything came back.

Let us know if this helps you.

 

Outlook Keeps Asking For My Credentials

We were having this issue with one of our employees. He would login using his network password. He could access our Outlook Web App (OWA) which requires his same network password; however, when we entered that password into his Outlook we would get “Wrong username or password“.

The solution came with the “Credential Manager“.  There was a long “MicrosoftOffice15_Data:orgid:….“.  I click on this to expand and hit “Remove from vault“, and this fixed the issue.

Although this worked for several customers we had one that required us to create a new profile in the Mail portion of the Control Panel.

Let us know if this helped you…

 

Change Font Size On Desktop Icons

We had a customer call for this and it took a second to find the right answer. Be prepared to have to restart when you are finished changing the settings.

  • Right-click on the desktop and choose “Personalize“.
  • In the lower left you will see “Display
  • Here you can change your display from Smaller, Medium, and Larger.
  • Restart and you should be set

Let us know if this helped you…

 

Windows 10 Star Menu Button Not Working

If you run into a problem where the hitting the Windows start button and the menu doesn’t pop open then it can be a corrupt profile.

I would backing up the user data before you start this process. This is the “C:\Users\” and that user’s folder.

Open the control panel, go to “User Accounts”, “Manage User Accounts”, and remove a user. You will need Administrative privileges to do this. Make sure when doing this to delete all files so that nothing is left. Then  re-create the user and verify once you are logged in that things have returned to normal.

This start menu issue that we resolved this was was only affecting the end user not the whole OS, so it was a profile corruption problem.

Windows 10 – Mouse Keyboard Not Working Or Auto Repair Loop

We have had a number of calls regarding a number of issues with Windows 10 machines. It started the week of February 13, 2018. We had three calls for Windows 10 machines that were in an Automatic Repair Loop. We ended up having to do a Reset on a few machines and reinstall their software. Other machines we did a complete reinstall of the OS.

 

A week later we got calls for mouse and keyboard not working. We were able to find other users on the Net having the same issues after a Windows 10 update. At least these users were able to get into Windows. Some users had a completely black screen so they couldn’t interface with the computer. For these users we were able to do a system restore to a point before the update.

 

Our tech Corie discovered the update KB4074588 seems to be the main issue. We had Surface Pro 4 that the Keyboard and Mouse won’t work no matter what we did, but removing this update got the mouse and keyboard working again. In the Device Manager remove any devices that have yellow triangle. Restart Windows and Windows should put back some default drivers for the devices.

After we removed the update we used the following link from Microsoft to hide the update.

https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

 

We did find an extensive discussion about this topic on Bleeping Computers Forum. Here is the link to that thread.

 

https://www.bleepingcomputer.com/forums/t/671179/recent-windows-10-update-breaks-usb-mouse-and-keyboard-on-dell-3040/

 

Let us know if this helped you….

 

 

Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

Let us know if this helped you…

 

 

 

Windows 10 – Reinstall Office 2010 – Error 1719

Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.

The error lead me to the following Microsoft support page.

https://support.microsoft.com/en-us/help/2642495/the-windows-installer-service-could-not-be-accessed-error-when-you-try

I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.

Windows Registry Editor Version 5.00

Let us know if this helped you…

 

c:\windows\system32\config\systemprofile|Desktop + unavailable

Had a customer with a very slow computer. When we examined the Resource Manager there were some processes that could be ended. After the processes were ended the desktop disappeared, and we got the following error message.

A search lead us to a bunch of results. I used the following YouTube Video to help me solve the issue.

https://www.youtube.com/watch?v=bzq9hMWjQK8

 

Let us know if this helped you…