Window 10 Media Creation Tool and Update Catalog

Windows 10 allows you to download the Operating System Software. This is a big change for the way Microsoft distributed the installation disks. You may need this to perform a system repair. Here is a link to the download.

https://www.microsoft.com/en-us/software-download/windows10

Another link we often need is for the Windows Update Catalog. Here you can search for the appropriate update. There is often a listing for a 32-bit version and a 64-bit version, so be careful of which one you download. Here is the link.

http://www.catalog.update.microsoft.com/

Lets us know if this helped you.

Windows Auto Scrolling Can’t Select Printer Acrobat

We had a call where the user wasn’t able to select the default printer while in Acrobat reader DC. It did work in every other program. He was working from home and connected to his work network via VPN. When he opened Acrobat and tried to select the local printer the printer selection would automatically go back to the network printer. I disconnected the VPN and removed the network printer knowing when he connected the network again he would get it back.

Now when we tried to select the network printer in Acrobat it would jump up to the first choice of “Fax”. Different but not better. Another tech noticed it happened when ever we tried to use the Windows scroller on the side of a window it was autoscrolling.

We thought it might be the touch pad or something else wrong with Windows so we patched the Dell with new chipset, BIOS, touchpad driver, and nothing worked.

The problem was solved when we noticed there were two mice in the device manager. One was a generic “HID mouse” we removed this and everything was working.

Let us know if this helped you.

 

Monitor Out Of Range

We got a call for a customer’s monitor showing “out of range“. This is all the customer could see. We were able to use ScreenConnect and we could see the desktop fine, so it must be the monitor.

One suggestion was to go to “msconfig“, in the “boot” tab, check “base video“, and reboot.

This got the user to be able to see their monitor; however, when we tried to set the resolution to what they had before the monitor went black again with the warning “out of range”. Since we were connected remotely we could see the desktop and make the changes to get desktop visible again. A tech went on-site.

The tech had an extra DVI cable in the vehicle and swapping the cable totally fixed the issue. We think a recent power surge there may have caused the issue.

Let us know if this helped you…

 

Windows 10 Desktop Icons Missing But In Users Desktop Folder

We got a call from a customer who’s machine was having issues. We were able to force a restart on the machine, but when the machine came back up all their desktop files and icons were not there. I went to restore a few of them when I got the warning that the shortcut I was adding was already there. Never seen this before.

A quick search lead me to this page:

Fix: Desktop Icons are Missing in Windows 10

This solved the issue. We just had to check “Show desktop icons” and everything came back.

Let us know if this helps you.

 

Outlook Keeps Asking For My Credentials

We were having this issue with one of our employees. He would login using his network password. He could access our Outlook Web App (OWA) which requires his same network password; however, when we entered that password into his Outlook we would get “Wrong username or password“.

The solution came with the “Credential Manager“.  There was a long “MicrosoftOffice15_Data:orgid:….“.  I click on this to expand and hit “Remove from vault“, and this fixed the issue.

Although this worked for several customers we had one that required us to create a new profile in the Mail portion of the Control Panel.

Let us know if this helped you…

 

Change Font Size On Desktop Icons

We had a customer call for this and it took a second to find the right answer. Be prepared to have to restart when you are finished changing the settings.

  • Right-click on the desktop and choose “Personalize“.
  • In the lower left you will see “Display
  • Here you can change your display from Smaller, Medium, and Larger.
  • Restart and you should be set

Let us know if this helped you…

 

Microsoft – This website has been reported as unsafe

While working on a DIVI WordPress site I wanted to check to see how the site looked in Internet Explorer. I know the client uses this browser primarily. Everything was fine in Firefox and Chrome, but in IE I get the following screen.

I choose “Report that this site does not contain threats” option since I knew the site was up-to-date and safe.

On the next screen I got the following page.

It appears the site is possibly being blocked because of the weather plug-in I am using.

I completed this form and submitted it. I got the following message.

Basically telling me Microsoft will consider my recommendation, but it is up to them to determine if the site is safe or not. This doesn’t re-assure me that my client will be able to view the site in Internet Explorer.

I sent the link to a co-worker and they had no issue. A search on the web lead me to this page.

This website has been reported as unsafe browser warning

They talk about malware possibly being installed. I searched my IE extensions and went into the Control Panel to see if any Possibly-Unwanted-Programs (PUPs) were installed; however, I didn’t see anything out of the ordinary.

I ended up resetting my Internet Explorer by going to Tools >> Internet Options >> Advanced >> Reset. After this the warning didn’t come back. My IE must have gotten a little hi-jacked.

Let us know if this helped you…

 

Windows 10 Star Menu Button Not Working

If you run into a problem where the hitting the Windows start button and the menu doesn’t pop open then it can be a corrupt profile.

I would backing up the user data before you start this process. This is the “C:\Users\” and that user’s folder.

Open the control panel, go to “User Accounts”, “Manage User Accounts”, and remove a user. You will need Administrative privileges to do this. Make sure when doing this to delete all files so that nothing is left. Then  re-create the user and verify once you are logged in that things have returned to normal.

This start menu issue that we resolved this was was only affecting the end user not the whole OS, so it was a profile corruption problem.

Critical Error Event ID: 41 – The system has rebooted without cleanly shutting down first

We have seen this several times and different users out there have their fix for it. At first I would be looking at the power supply as the suspect, but others are pointing to the “Power Options”.

I got a call for this error today and changed the power options to “never” turn of display or computer. I also went into the the advanced options and manually typed in “never” for turning off the “hard disk”.

I choose this option cause the customer said this seems to happen when she is in a specific program called JenArk and she has walked away for a little while.

Let us know if this helped you….