Windows 10 Star Menu Button Not Working

If you run into a problem where the hitting the Windows start button and the menu doesn’t pop open then it can be a corrupt profile.

I would backing up the user data before you start this process. This is the “C:\Users\” and that user’s folder.

Open the control panel, go to “User Accounts”, “Manage User Accounts”, and remove a user. You will need Administrative privileges to do this. Make sure when doing this to delete all files so that nothing is left. Then  re-create the user and verify once you are logged in that things have returned to normal.

This start menu issue that we resolved this was was only affecting the end user not the whole OS, so it was a profile corruption problem.

Critical Error Event ID: 41 – The system has rebooted without cleanly shutting down first

We have seen this several times and different users out there have their fix for it. At first I would be looking at the power supply as the suspect, but others are pointing to the “Power Options”.

I got a call for this error today and changed the power options to “never” turn of display or computer. I also went into the the advanced options and manually typed in “never” for turning off the “hard disk”.

I choose this option cause the customer said this seems to happen when she is in a specific program called JenArk and she has walked away for a little while.

Let us know if this helped you….

 

Windows 10 – Mouse Keyboard Not Working Or Auto Repair Loop

We have had a number of calls regarding a number of issues with Windows 10 machines. It started the week of February 13, 2018. We had three calls for Windows 10 machines that were in an Automatic Repair Loop. We ended up having to do a Reset on a few machines and reinstall their software. Other machines we did a complete reinstall of the OS.

 

A week later we got calls for mouse and keyboard not working. We were able to find other users on the Net having the same issues after a Windows 10 update. At least these users were able to get into Windows. Some users had a completely black screen so they couldn’t interface with the computer. For these users we were able to do a system restore to a point before the update.

 

Our tech Corie discovered the update KB4074588 seems to be the main issue. We had Surface Pro 4 that the Keyboard and Mouse won’t work no matter what we did, but removing this update got the mouse and keyboard working again. In the Device Manager remove any devices that have yellow triangle. Restart Windows and Windows should put back some default drivers for the devices.

After we removed the update we used the following link from Microsoft to hide the update.

https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

 

We did find an extensive discussion about this topic on Bleeping Computers Forum. Here is the link to that thread.

 

https://www.bleepingcomputer.com/forums/t/671179/recent-windows-10-update-breaks-usb-mouse-and-keyboard-on-dell-3040/

 

Let us know if this helped you….

 

 

Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

Let us know if this helped you…

 

 

 

Windows 10 – Reinstall Office 2010 – Error 1719

Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.

The error lead me to the following Microsoft support page.

https://support.microsoft.com/en-us/help/2642495/the-windows-installer-service-could-not-be-accessed-error-when-you-try

I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.

Windows Registry Editor Version 5.00

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c:\windows\system32\config\systemprofile|Desktop + unavailable

Had a customer with a very slow computer. When we examined the Resource Manager there were some processes that could be ended. After the processes were ended the desktop disappeared, and we got the following error message.

A search lead us to a bunch of results. I used the following YouTube Video to help me solve the issue.

https://www.youtube.com/watch?v=bzq9hMWjQK8

 

Let us know if this helped you…

 

Fix operation could not be completed (error 0x00000709) Printer Error

I got this error working on clients machine. The fix was pretty easy. I used a YouTube video to get started. It took me to the Registry and had me change the permissions on a folder to “full control”, and this fixed the issue.

The issue was I was unable to remove or set a printer to be the default. The video was a good start. Made the registry change and rebooted and everything was working great. I saw the next YouTube video for the same issue; however, after this guy set the permissions to “full control” and fixed the printer issue he set the permissions back on the folder to where they were before. I am thinking this is a better way to do it.

Let us know if this helped you…

Office 365 Software Your admin has turned off Office install

Had a customer who got a new laptop and needed Office 2016 installed. I logged in under his account and hit the install software button. When I got the the  next page my only choices were phone or tablet. The laptop was running in desktop mode, so it should detect which mode I was in.

We were getting the following error:

Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization

The issue turned out to be he only had a E1 plan which doesn’t include Office. This customer had a disk with Office 2007 that we needed to use.

Let us know if this helps you…

 

Set Time on a Windows Machine

Changing time on a Windows machine isn’t tough at all unless the machine is hooked to a Domain. In this case you may need to set the time on the server and then have the individual computer resync their time.

Here is the command line for setting the time to pull from a external source.

w32tm /config /manualpeerlist:time-a.nist.gov /syncfromflags:manual /reliable:yes /update

Then restart the Time services

net stop w32time
net start w32time

Lastly resync the time.
w32tm /resync

Let us know if this helped you....