Never Purchase Office From Dell

We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.

You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.

Here is the biggest joke. This is the statement officially from Dell.

Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.

As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.

In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.

Let us know if this helped you…

 

Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

Let us know if this helped you…

 

 

 

Windows 10 – Reinstall Office 2010 – Error 1719

Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.

The error lead me to the following Microsoft support page.

https://support.microsoft.com/en-us/help/2642495/the-windows-installer-service-could-not-be-accessed-error-when-you-try

I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.

Windows Registry Editor Version 5.00

Let us know if this helped you…

 

Surface Pro Won’t Charge

We had a call from a customer with 3 surface pros that were no longer charging. We discovered it was a known problem. The fix is to go into the “Device Manager” and uninstall the battery. Make sure to not remove the AC device. Restart and the correct driver will re-install. There is one more step to run a fix. This will keep this issue from coming back. We found the fix on this page.

https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge

Let us know if this helped you…

 

Can’t access network share via IP anymore

 

EDIT: The entire point of the SHAREUSER account was to do one of two things. Either a) allow remote scanning across this particular client’s VPN. or b) authenticate with a shared network folder across the VPN without posing a security risk due to the amount of floaters who use this PC. This is now deprecated in case B. In case A, you want to keep the credentials, due to remote scanning still relying on corporate resources.

 

Background:

if you have a network share that you access often, instead of having to type the IP in the address all the time, you can add it to the hosts file in %windir%\System32\drivers\etc\ like so…

192.168.1.5          myserver

…then for every time you type \\myserver in windows explorer window, it’d be the same as typing \\192.168.1.5

days, months, years go by and now you can’t access the shared folder via it’s IP \\192.168.1.5. You may still be able to access it via \\myserver but not via ip.

Solution:

Open Credential Manager in Control Panel and look for the IP address under Windows Credentials (it would have a username as XXXX\SHAREUSER);  click “Remove from vault”

 

Sonicwall VPN Client connects just fine but can’t access intranet site – Windows 10

Scenario:

Downloaded Sonicwall Firewall (multiple versions 4.10.2.0428, 4.10.1.0317, 4.9.22.0822, 4.9.14.0427, 4.9.9.1016) and tried one at a time. The connection is solid. The client connects to the home office just fine, you CAN ping resources via IP, but you CAN’T browse to intranet site although you can ping it.

Trying to navigate to an intranet site using Chrome or Internet Explorer, you’d get the following error:

 

After spending countless hours troubleshooting in the wrong direction, the simple and only resolution was to enable Jumbo Frame for the NIC card in use. 

Here’s how…

  1. Open ‘Network and Sharing Center‘ – (you can type that in the start menu)
  2. Click ‘Change adapter settings’ from the left pane
  3. Right-click the NIC for which you want to enable jumbo frames and select ‘Properties‘.
  4. Click on ‘Configure‘ Under the Networking tab
  5. Click on the ‘Advanced‘ tab
  6. Select Jumbo Frame on the left and change the value from disabled to the desired value, I put mine at 9kB MTU
  7. Then click ‘OK

That’s all!

 

EDIT: This issue is caused by Sonicwall’s Global VPN client not playing nicely with certain ethernet drivers, namely intel and realtek. The above solution might work, however experience says that it does not more often than it does. A workaround for this issue is to install an external wireless adapter or network card that requires different drivers, preferably onces that play nicely with Sonicwall’s garbage VPN client.