Firefox Monitor Have You Been Breached

While looking at a website in Firefox I was prompted to check out “Firefox Monitor” because the website had been compromised in the past. It gave me a button to click to see if I had been compromised. Here is the link.

On this page you put in your email and if a company has reported a breach then you will find out which ones. For me it was Adobe, LinkedIN, and Dropbox. All of these site are so popular, and that fact that I didn’t know before makes me grateful that Firefox has provided this service. It is nice to know you can still find useful free stuff on the internet.

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Windows Update Failure – error code 8024402F

When performing windows updates on a computer you may run into the following error “Windows Update error code 8024402F” which is caused by network issues.

This issue is caused when the network firewall or computer antivirus is blocking the computer from accessing the IP address associated with the windows update server

The reason why your firewall or antivirus may be blocking the IP address is because Microsoft reuses the same IP pools used by Azure. This can cause the IP address to be sometimes associated with Pornography websites or other types of websites that may be blocked by your firewall or antiviruscontent filter.

Method of finding IP address associated with Windows update server:

Run a packet capture using your Firewall or Wireshark on the computers WIFI or Ethernet NIC card while running the update check and look for the following packet sequence:

x.x.x.x x.x.x.x /get winupdates/……………anything can go here…..

Once you acquire the IP address associated with that packet place it in your firewall’s white-list and you should be able to now grab updates from the windows servers.

The MACos Installation Couldn’t Be Completed

We got a call from a customer with a couple of MACs in there place and one of them was giving the following error “the macos installation couldn’t be completed”. There are a couple of options out there to fix this and able to get the user back up and running, but only after doing a “reinstall os” option.

This video was a good start; however, the “restart” option didn’t work. Start with the “command button” and “r”  to get the recovery dialog box.

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Solved – Excel “Function Not Valid”

We ran into an issue with a Excel spreadsheet where pasting text into a field was causing it make the text a formula.

The answer is not use the “@” symbol in the beginning of the text. Some people recommend using an apostrophe or something before the text.  The following link helped us solve this.

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Never Purchase Office From Dell

We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.

You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.

Here is the biggest joke. This is the statement officially from Dell.

Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.

As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.

In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.

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Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

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Windows 10 – Reinstall Office 2010 – Error 1719

Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.

The error lead me to the following Microsoft support page.

I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.

Windows Registry Editor Version 5.00

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Surface Pro Won’t Charge

We had a call from a customer with 3 surface pros that were no longer charging. We discovered it was a known problem. The fix is to go into the “Device Manager” and uninstall the battery. Make sure to not remove the AC device. Restart and the correct driver will re-install. There is one more step to run a fix. This will keep this issue from coming back. We found the fix on this page.

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Can’t access network share via IP anymore


EDIT: The entire point of the SHAREUSER account was to do one of two things. Either a) allow remote scanning across this particular client’s VPN. or b) authenticate with a shared network folder across the VPN without posing a security risk due to the amount of floaters who use this PC. This is now deprecated in case B. In case A, you want to keep the credentials, due to remote scanning still relying on corporate resources.



if you have a network share that you access often, instead of having to type the IP in the address all the time, you can add it to the hosts file in %windir%\System32\drivers\etc\ like so…          myserver

…then for every time you type \\myserver in windows explorer window, it’d be the same as typing \\

days, months, years go by and now you can’t access the shared folder via it’s IP \\ You may still be able to access it via \\myserver but not via ip.


Open Credential Manager in Control Panel and look for the IP address under Windows Credentials (it would have a username as XXXX\SHAREUSER);  click “Remove from vault”