Outlook a program is trying to access e-mail address

We had a customer who’s Outlook keep popping up the following dialog box.

Here is the link we used to understand the issue.

https://support.office.com/en-us/article/i-get-warnings-about-a-program-accessing-email-address-information-or-sending-email-on-my-behalf-86cc5ece-379e-45e3-b8eb-3fefba09946b

This location uses Vipre Antivirus. We logged onto their server and went into the Vipre console. The customer’s machine appeared up-to-date with the client; however, the definitions were slightly behind. Not by much. We pushed “Definition Upates”, and this resolved the issue right-a-way.

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Outlook Keeps Asking For My Credentials

We were having this issue with one of our employees. He would login using his network password. He could access our Outlook Web App (OWA) which requires his same network password; however, when we entered that password into his Outlook we would get “Wrong username or password“.

The solution came with the “Credential Manager“.  There was a long “MicrosoftOffice15_Data:orgid:….“.  I click on this to expand and hit “Remove from vault“, and this fixed the issue.

Although this worked for several customers we had one that required us to create a new profile in the Mail portion of the Control Panel.

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Outlook – Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX))

We had a customer who was having an issue with Outlook 2016. They were getting a dialog box with the error: Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX)).

I did a quick repair on the Outlook program, but this didn’t fix the issue. Others on the web found the issue resides in the Add-ins.

How to find and disable Outlook 2016, 2013 and 2010 Add-ins and plugins

In Outlook >> File >> Options >> Add-ins we discovered a “Sage” add-in. They use Sage for their banking but felt that shouldn’t be attached to their email. We turned off the “Sage” add-in and we were no longer getting the issue.

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Never Purchase Office From Dell

We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.

You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.

Here is the biggest joke. This is the statement officially from Dell.

Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.

As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.

In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.

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Set Up Office 365 Email Account In Office 2007

We have a customer with Office 2007 and needed to set up an Office 365 account. Auto Discover was looking for the server, so I put in “outlook.office.com

The following web link gave great detailed instructions for manually configuring the mail server.

https://oit.colorado.edu/tutorial/office-365-outlook-windows-manual-exchange-configuration

The real ticket was manually configuring the email server.

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Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

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Solved – “Cannot start Microsoft Outlook.”

We had a rough time with a customers Outlook 2016. It wouldn’t start and would give us the “Cannot start Microsoft Outlook” error. We repaired the OST and reinstalled Office 2016, but this didn’t fix the issue. It would seem like the error was fixed, but after a restart the issue would come back.

We used the following link to lead us to the right resolution.
https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We then downloaded the repair tool from this page.

https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We ran the tool and got the following message.

Which lead us to turn off IPV6.

  • Go to Control Panel
  • Click on “Network and Sharing Center”.
  • Click on the given “Network Connection”.
  • Click “Properties”.
  • On the “Networking” tab, clear the “Internet Protocol Version 6 (TCP/IPv6) check box, and then click “OK”.

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Windows Security Outlook Connecting To Prompt Dialog Box

Had a user getting prompted by Outlook to enter credentials for another email account. There were no additional accounts attached to her outlook. I ended up using Microsoft’s Credential Manager and deleting out all the entries. This time when Outlook opened it was asking to log into a different account that the user once had linked to her email account. I quit Outlook and went back to the credential Manager and deleted out a new entry. Restarted Outlook and the issue was solved.

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Outlook -The synchronisation failed – check the Sync tab for further details

Had a client that uses “CodePLex – Outlook Google Calendar Sync” to sync Outlook calendars with their Google calendars. They were getting a bunch of different errors. The following link lead me down the right path.

https://help.toutapp.com/hc/en-us/articles/203348310-A-Program-Is-Trying-To-Access-Outlook-Email-Address-Information

  1. Open Outlook 2010, go to “File/Options/Trust Center” menu item, and then click on the “Trust Center Settings” button at the right side of the dialog box.
  2. From there, select the “Programmatic Access” menu item. At the bottom of this dialog, note what your “Antivirus status” is. If it is “Invalid” then close Outlook, navigate to where its “OUTLOOK” program icon is on your disk (typically it sits in the “Program Files (x86)/Microsoft Office” folder), and then right-click this icon and select “Run as administrator” from the pop-up-menu. If you get a warning, then select “allow” or “yes” to continue.
  3. Then in Outlook, go back to “Programmatic Access” as described above, and you should see your antivirus status updated to “Valid” (assuming you have an up-to-date antivirus program on your computer).
  4. Exit Outlook.

It seems like there was an issue with the trust center and antivirus. I discovered there wasn’t any antivirus on the machine. When I installed their Vipre anti-virus and restarted the machine this fixed the issue.

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