Unable To Send Email From Office 365 Shared Mailbox

Had a customer and the newer employee was getting a error that they didn’t have permission to send email from a shared mailbox.  Here is how we were able to resolve this.

  • Log into the Office 365 account with the Admin credentials
  • Under “Groups” go to “Shared Mailboxes”
  • Click on the mailbox to open it’s properties
  • Under the “Members” section click “Customize Permissions”
  • Under the “Send as” section click “Edit”
  • Click “Add Permissions” and check the user you need to add and click “Save”.

Let us know if this helped you…

 

Set Up Office 365 Email Account In Office 2007

We have a customer with Office 2007 and needed to set up an Office 365 account. Auto Discover was looking for the server, so I put in “outlook.office.com

The following web link gave great detailed instructions for manually configuring the mail server.

https://oit.colorado.edu/tutorial/office-365-outlook-windows-manual-exchange-configuration

The real ticket was manually configuring the email server.

Let us know if this helped you…

 

Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

Let us know if this helped you…

 

 

 

Not Receiving Emails In Office 365 – After My Mailbox Was Compromised.

We had a customer get their Office 365 email account compromised / attacked. The password was reset and the user could send email she just didn’t receive them.

I went into her online Office 365 account and verified the issue. This page lead me to the fix.

https://support.office.com/en-us/article/Find-and-fix-email-delivery-issues-as-an-Office-365-for-business-admin-e7758b99-1896-41db-bf39-51e2dba21de6

Their advice to check the mail flow helped me solve the issue. Cliek on the link below and follow the instructions.

aka.ms.emailfix

The attacker set up a rule for the emails to go to the “deleted” folder. A common practice.

Let us know if this helped you…

 

Solved – “Cannot start Microsoft Outlook.”

We had a rough time with a customers Outlook 2016. It wouldn’t start and would give us the “Cannot start Microsoft Outlook” error. We repaired the OST and reinstalled Office 2016, but this didn’t fix the issue. It would seem like the error was fixed, but after a restart the issue would come back.

We used the following link to lead us to the right resolution.
https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We then downloaded the repair tool from this page.

https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We ran the tool and got the following message.

Which lead us to turn off IPV6.

  • Go to Control Panel
  • Click on “Network and Sharing Center”.
  • Click on the given “Network Connection”.
  • Click “Properties”.
  • On the “Networking” tab, clear the “Internet Protocol Version 6 (TCP/IPv6) check box, and then click “OK”.

Let us know if this helped your issue…

 

Finding and Changing Your Office Product Key

We recently had an office that needed their Microsoft Office 2016 re-installed. They had 20 downloadable copies but we had no idea which license was being used by which employee. Using the following method we were able to find the product keys and get their licenses straightened out.

https://support.office.com/en-us/article/Change-your-Office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81#ID0EABAAA=Use_a_command-line_script

Let us know if this helped you…

 

Trouble-shoot Office 365 Mail Flow

Our tech Timmy stumbled upon this site that is a nice way to tackle Mail Flow issues with Office 365.

Simply navigate to : http://aka.ms/FixEmail and follow prompts. (you will need to login to an office 365 account that’s in the domain you’re dealing with.)

Let us know if this helped you..