Unable To Send Email From Office 365 Shared Mailbox

Had a customer and the newer employee was getting a error that they didn’t have permission to send email from a shared mailbox.  Here is how we were able to resolve this.

  • Log into the Office 365 account with the Admin credentials
  • Under “Groups” go to “Shared Mailboxes”
  • Click on the mailbox to open it’s properties
  • Under the “Members” section click “Customize Permissions”
  • Under the “Send as” section click “Edit”
  • Click “Add Permissions” and check the user you need to add and click “Save”.

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Install Visio 2016 With Office 2016

We recently ran into the issue when trying to install Visio 2016 32-bit when we had Office 2016 64-bit.

We solved this issue by uninstalling the office 2016, installing Visio, and then re-installing Office. Outlook even keep the profile.

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Outlook – Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX))

We had a customer who was having an issue with Outlook 2016. They were getting a dialog box with the error: Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX)).

I did a quick repair on the Outlook program, but this didn’t fix the issue. Others on the web found the issue resides in the Add-ins.

How to find and disable Outlook 2016, 2013 and 2010 Add-ins and plugins

In Outlook >> File >> Options >> Add-ins we discovered a “Sage” add-in. They use Sage for their banking but felt that shouldn’t be attached to their email. We turned off the “Sage” add-in and we were no longer getting the issue.

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Never Purchase Office From Dell

We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.

You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.

Here is the biggest joke. This is the statement officially from Dell.

Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.

As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.

In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.

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Set Up Office 365 Email Account In Office 2007

We have a customer with Office 2007 and needed to set up an Office 365 account. Auto Discover was looking for the server, so I put in “outlook.office.com

The following web link gave great detailed instructions for manually configuring the mail server.

https://oit.colorado.edu/tutorial/office-365-outlook-windows-manual-exchange-configuration

The real ticket was manually configuring the email server.

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Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

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Windows 10 – Reinstall Office 2010 – Error 1719

Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.

The error lead me to the following Microsoft support page.

https://support.microsoft.com/en-us/help/2642495/the-windows-installer-service-could-not-be-accessed-error-when-you-try

I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.

Windows Registry Editor Version 5.00

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Not Receiving Emails In Office 365 – After My Mailbox Was Compromised.

We had a customer get their Office 365 email account compromised / attacked. The password was reset and the user could send email she just didn’t receive them.

I went into her online Office 365 account and verified the issue. This page lead me to the fix.

https://support.office.com/en-us/article/Find-and-fix-email-delivery-issues-as-an-Office-365-for-business-admin-e7758b99-1896-41db-bf39-51e2dba21de6

Their advice to check the mail flow helped me solve the issue. Cliek on the link below and follow the instructions.

aka.ms.emailfix

The attacker set up a rule for the emails to go to the “deleted” folder. A common practice.

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Solved – “Cannot start Microsoft Outlook.”

We had a rough time with a customers Outlook 2016. It wouldn’t start and would give us the “Cannot start Microsoft Outlook” error. We repaired the OST and reinstalled Office 2016, but this didn’t fix the issue. It would seem like the error was fixed, but after a restart the issue would come back.

We used the following link to lead us to the right resolution.
https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We then downloaded the repair tool from this page.

https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We ran the tool and got the following message.

Which lead us to turn off IPV6.

  • Go to Control Panel
  • Click on “Network and Sharing Center”.
  • Click on the given “Network Connection”.
  • Click “Properties”.
  • On the “Networking” tab, clear the “Internet Protocol Version 6 (TCP/IPv6) check box, and then click “OK”.

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Finding and Changing Your Office Product Key

We recently had an office that needed their Microsoft Office 2016 re-installed. They had 20 downloadable copies but we had no idea which license was being used by which employee. Using the following method we were able to find the product keys and get their licenses straightened out.

https://support.office.com/en-us/article/Change-your-Office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81#ID0EABAAA=Use_a_command-line_script

Let us know if this helped you…