Monitor Out Of Range

We got a call for a customer’s monitor showing “out of range“. This is all the customer could see. We were able to use ScreenConnect and we could see the desktop fine, so it must be the monitor.

One suggestion was to go to “msconfig“, in the “boot” tab, check “base video“, and reboot.

This got the user to be able to see their monitor; however, when we tried to set the resolution to what they had before the monitor went black again with the warning “out of range”. Since we were connected remotely we could see the desktop and make the changes to get desktop visible again. A tech went on-site.

The tech had an extra DVI cable in the vehicle and swapping the cable totally fixed the issue. We think a recent power surge there may have caused the issue.

Let us know if this helped you…

 

Function Keys Not Working On Keyboard

We got a call from a user who says the keyboard it typing wrong letters. We used the “Device Manager” to see if the driver was up-to-date, and it was. We discovered there was a Extension in her Chrome browser that was labeled as Malware and was suppose to help type-to-search. We removed this Extension, reset the browser, and restarted the machine.

When the machine came back up we found the keyboard to work fine. The customer said the Function Keys still didn’t work right. In a search we discovered this article and the “Function Lock” key.

https://support.microsoft.com/en-us/help/894513/resolve-unexpected-function-f1-f12-or-other-special-key-behavior-on-a

Sure enough the customer had a “F Lock” key. She pressed this key and turned off the function lock and everything was working as normal.

Let us know if this helped you…