Browser Not Going To Site – Search Encrypt

We got a call from a customer who couldn’t get to a website she uses everyday. The issue was in Chrome. I went to the extensions to see if anything strange was installed. I saw “Search Encrypt“.

A quick search lead me to an article at Malwarebytes.

https://forums.malwarebytes.com/topic/226686-removal-instructions-for-search-encrypt/

This article was on removing Search Encrypt and a lot of places label it as Malware. We would too.

Let us know if this helped you…

 

Function Keys Not Working On Keyboard

We got a call from a user who says the keyboard it typing wrong letters. We used the “Device Manager” to see if the driver was up-to-date, and it was. We discovered there was a Extension in her Chrome browser that was labeled as Malware and was suppose to help type-to-search. We removed this Extension, reset the browser, and restarted the machine.

When the machine came back up we found the keyboard to work fine. The customer said the Function Keys still didn’t work right. In a search we discovered this article and the “Function Lock” key.

https://support.microsoft.com/en-us/help/894513/resolve-unexpected-function-f1-f12-or-other-special-key-behavior-on-a

Sure enough the customer had a “F Lock” key. She pressed this key and turned off the function lock and everything was working as normal.

Let us know if this helped you…