Unable To Send Email From Office 365 Shared Mailbox

Had a customer and the newer employee was getting a error that they didn’t have permission to send email from a shared mailbox.  Here is how we were able to resolve this.

  • Log into the Office 365 account with the Admin credentials
  • Under “Groups” go to “Shared Mailboxes”
  • Click on the mailbox to open it’s properties
  • Under the “Members” section click “Customize Permissions”
  • Under the “Send as” section click “Edit”
  • Click “Add Permissions” and check the user you need to add and click “Save”.

Let us know if this helped you…

 

Godaddy Cpanel Email – Can Send But Not Receive

We had a customer discontinue their email package from Godaddy and started to just use the CPanel email. A week later customer wasn’t receiving emails. I could login in to the webmail and send, but I couldn’t receive.

The issue was with the DNS and the mail record. The MX had 2 records and the 2 CName had two mail records that needed to be deleted and a MX & an A record needed to be added.

Here is the link I got from Godaddy that gave me the settings I needed.

https://www.secureserver.net/help/article/8852?pl_id=440848&v=1

You can quickly access your DNS in a Godaddy account by going to https://dcc.secureserver.net.

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Not Receiving Emails In Office 365 – After My Mailbox Was Compromised.

We had a customer get their Office 365 email account compromised / attacked. The password was reset and the user could send email she just didn’t receive them.

I went into her online Office 365 account and verified the issue. This page lead me to the fix.

https://support.office.com/en-us/article/Find-and-fix-email-delivery-issues-as-an-Office-365-for-business-admin-e7758b99-1896-41db-bf39-51e2dba21de6

Their advice to check the mail flow helped me solve the issue. Cliek on the link below and follow the instructions.

aka.ms.emailfix

The attacker set up a rule for the emails to go to the “deleted” folder. A common practice.

Let us know if this helped you…

 

Exchange – Your message can’t be delivered because delivery to this address is restricted.

We had a customer getting this bounce back error occasionally. Research lead me to an Exchange distribution group restriction.

I went into the exchanged and examined the Group Distribution List. I wasn’t able to just add the email address so I left it checked with “Accept messages from”  and checked “All senders”. I then unchecked “Require that all senders are authenticated.” I used the following article to help me with this call.

https://kb.intermedia.net/article/3278

My final screen looked like this.

Let us know if this helps you out….