Email Scam – I do know, XXXXXXXX, is your password.

We received an email from a old customer who got an email with the following message.

I do know, xxxxxxx, is your password. You don’t know me and you are probably wondering why you are getting this e-mail, correct?

actually, I actually installed a malware on the adult vids (sexually graphic) site and do you know what, you visited this web site to have fun (you know what I mean). While you were watching video clips, your web browser started out functioning as a RDP (Remote Desktop) having a key logger which provided me access to your display screen as well as cam. after that, my software obtained all of your contacts from your Messenger, FB, as well as email.

What exactly did I do?

I created a double-screen video. 1st part displays the video you were watching (you’ve got a nice taste lol . . .), and 2nd part shows the recording of your web camera.

exactly what should you do?

Well, in my opinion, $2900 is a fair price for our little secret. You will make the payment through Bitcoin (if you do not know this, search “how to buy bitcoin” in Google).

BTC Address: 149EV7BbQSuJTS8mHJ5kdjGBvSKMFu7tob
(It is cAsE sensitive, so copy and paste it)

There was more to the email. The point is this email is a SCAM.

The biggest question was it was a password the customer had used in the past. Our best guess is someone gained access to an account they had and was able to capture name, email address and password. With this information they were able to get the scam started.

A Google search lead me to others that have received this email, and they all confirmed it was a scam.

Let us know if this helped you…

 

Unable To Send Email From Office 365 Shared Mailbox

Had a customer and the newer employee was getting a error that they didn’t have permission to send email from a shared mailbox.  Here is how we were able to resolve this.

  • Log into the Office 365 account with the Admin credentials
  • Under “Groups” go to “Shared Mailboxes”
  • Click on the mailbox to open it’s properties
  • Under the “Members” section click “Customize Permissions”
  • Under the “Send as” section click “Edit”
  • Click “Add Permissions” and check the user you need to add and click “Save”.

Let us know if this helped you…

 

Godaddy Cpanel Email – Can Send But Not Receive

We had a customer discontinue their email package from Godaddy and started to just use the CPanel email. A week later customer wasn’t receiving emails. I could login in to the webmail and send, but I couldn’t receive.

The issue was with the DNS and the mail record. The MX had 2 records and the 2 CName had two mail records that needed to be deleted and a MX & an A record needed to be added.

Here is the link I got from Godaddy that gave me the settings I needed.

https://www.secureserver.net/help/article/8852?pl_id=440848&v=1

You can quickly access your DNS in a Godaddy account by going to https://dcc.secureserver.net.

Let us know if this helped you…

 

Not Receiving Emails In Office 365 – After My Mailbox Was Compromised.

We had a customer get their Office 365 email account compromised / attacked. The password was reset and the user could send email she just didn’t receive them.

I went into her online Office 365 account and verified the issue. This page lead me to the fix.

https://support.office.com/en-us/article/Find-and-fix-email-delivery-issues-as-an-Office-365-for-business-admin-e7758b99-1896-41db-bf39-51e2dba21de6

Their advice to check the mail flow helped me solve the issue.

You need to go into the individuals account and click on the setting gear icon in the upper-right:

Scroll down to “Your App Settings” and click on “Mail”.

On the left-hand side menu, in the “mail” section, click on “Inbox and sweep rules”.  Go through the rules to see if there is a rule that is causing your issue.

The attacker set up a rule for the emails to go to the “deleted” folder. A common practice.

Let us know if this helped you…

 

Exchange – Your message can’t be delivered because delivery to this address is restricted.

We had a customer getting this bounce back error occasionally. Research lead me to an Exchange distribution group restriction.

I went into the exchanged and examined the Group Distribution List. I wasn’t able to just add the email address so I left it checked with “Accept messages from”  and checked “All senders”. I then unchecked “Require that all senders are authenticated.” I used the following article to help me with this call.

https://kb.intermedia.net/article/3278

My final screen looked like this.

Let us know if this helps you out….