We recently set up a new Godady CPanel hosting and set up the main email account for this domain. We didn’t want to miss any emails so the email account was set up just like the old hosting CPanel email. We were hoping for a quick switch.
We were able to send from this new email account, but couldn’t receive email. We used the website http://www.mailtester.com and it was showing an error that the email address didn’t exist.
Back in the CPanel account I clicked on MX Entry and we could see it was set for “Remote Exchanger” we changed this to “Local Exchanger” and everything was working.
Let us know if this helped you…