Godaddy Cpanel Email Can Send But Not Receive

We recently set up a new Godady CPanel hosting and set up the main email account for this domain. We didn’t want to miss any emails so the email account was set up just like the old hosting CPanel email. We were hoping for a quick switch.

We were able to send from this new email account, but couldn’t receive email. We used the website http://www.mailtester.com and it was showing an error that the email address didn’t exist.

Back in the CPanel account I clicked on MX Entry and we could see it was set for “Remote Exchanger” we changed this to “Local Exchanger” and everything was working.

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Godaddy CPanel Vs. Managed WordPress

Setting up a customer on new hosting I choose CPanel because that is what I was use to, but given the option of Managed WordPress I decided to go with the managed. Managed WordPress will take care of the core updates which will keep the customer’s site safer.  Godaddy was easy to work with and allowed me to switch plans since the CPanel was just purchased a few days before.

They refunded and re-issued new managed WordPress hosting. I ran the install for the site even though the site was build and I really needed to install my full copy of the site. What i discovered was with the Managed WordPress you get the WP101 video library preinstalled. This is $17.00 yearly value.

The issue I ran into was there is no email with this basic account. This was an issue since I had priced the site to come with some basic email. I called Godaddy and was able to get the CPanel product added back and refund the Managed WordPress product.

Managed WordPress is awesome unless you need cheap email.

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Godaddy Cpanel Email – Can Send But Not Receive

We had a customer discontinue their email package from Godaddy and started to just use the CPanel email. A week later customer wasn’t receiving emails. I could login in to the webmail and send, but I couldn’t receive.

The issue was with the DNS and the mail record. The MX had 2 records and the 2 CName had two mail records that needed to be deleted and a MX & an A record needed to be added.

Here is the link I got from Godaddy that gave me the settings I needed.

https://www.secureserver.net/help/article/8852?pl_id=440848&v=1

You can quickly access your DNS in a Godaddy account by going to https://dcc.secureserver.net.

Let us know if this helped you…