Windows 10 Desktop Icons Missing But In Users Desktop Folder

We got a call from a customer who’s machine was having issues. We were able to force a restart on the machine, but when the machine came back up all their desktop files and icons were not there. I went to restore a few of them when I got the warning that the shortcut I was adding was already there. Never seen this before.

A quick search lead me to this page:

Fix: Desktop Icons are Missing in Windows 10

This solved the issue. We just had to check “Show desktop icons” and everything came back.

Let us know if this helps you.

 

Adobe Software Integrity Service Popup

We purchased Adobe Creative Suite 6 years ago, but started getting the popups about non-genuine software.

This popup was non-stop, so I called the number. They said the software we purchased was counterfeit, and they can move us to a subscription based software instead. We did purchase the software from EBay in 2013, so 5 years ago.

Searching the web about this issue lead me to the following link which helped disable the popups, so I could work.

I found the process running that causes the popups.

The secret is disable the service. For me using a work machine I had to run Services as an administrator. From there I could disable the service following the instructions in the video.

When I searched my machine for the client that runs this service I was able to locate them here.

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Azure Unable To Add Role To My Subscription

While getting familiar with Azure we were asked to give another company permissions over our clients Azure Active Directory account. We followed the steps provided by the client; however, when trying to give another user permissions to this service we got an error that we didn’t have permissions or role to do this.

The fix was a simple checkbox that was filter out the correct subscription. The following image shows what to look for.

Uncheck to not “filter” your subscriptions results.

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Browser Not Going To Site – Search Encrypt

We got a call from a customer who couldn’t get to a website she uses everyday. The issue was in Chrome. I went to the extensions to see if anything strange was installed. I saw “Search Encrypt“.

A quick search lead me to an article at Malwarebytes.

https://forums.malwarebytes.com/topic/226686-removal-instructions-for-search-encrypt/

This article was on removing Search Encrypt and a lot of places label it as Malware. We would too.

Let us know if this helped you…