Find Office 365 Partner Relationship

We needed to find a new customer’s reseller account for Office 365. It is easy…

  1. Log into their Office 365 account.
    If you are locked out of the admin account start the process to correct as soon as you can.
  2. Our accounts show an “Admin” button on the dashboard/splash screen, click the “Admin” button.
  3. On the left-side menu expand “Settings” by clicking on “Settings” and select “Partner relationships”

The following article got me headed on the right path.

https://support.office.com/en-us/article/find-your-office-365-partner-or-reseller-b6c18a9b-2aed-4c84-9d75-af709160258c

Let us know if this helped you…

VOIP – Verizon, Comcast Or Third Party

Voice Over IP is has been around for a long time; however, not until internet speeds were they really a viable option for businesses. We have worked with several companies now and this is one thing we find import to consider and that is “who is your ISP?”

One of customers is with Comcast as the ISP and wants to move over to Verizon to gain the advantages of inexpensive Fiber Optic lines now available at their place of business. The issue is they have Comcast VOIP and they would have to spend a lot of time swapping over their phone system.

We would suggest you look at third-party options such a Nextiva. This will allow you the flexibility of moving between different ISPs without a lot of configuration changes.

Let us know if this helped you…

 

Function Keys Not Working On Keyboard

We got a call from a user who says the keyboard it typing wrong letters. We used the “Device Manager” to see if the driver was up-to-date, and it was. We discovered there was a Extension in her Chrome browser that was labeled as Malware and was suppose to help type-to-search. We removed this Extension, reset the browser, and restarted the machine.

When the machine came back up we found the keyboard to work fine. The customer said the Function Keys still didn’t work right. In a search we discovered this article and the “Function Lock” key.

https://support.microsoft.com/en-us/help/894513/resolve-unexpected-function-f1-f12-or-other-special-key-behavior-on-a

Sure enough the customer had a “F Lock” key. She pressed this key and turned off the function lock and everything was working as normal.

Let us know if this helped you…