Solved – “Cannot start Microsoft Outlook.”

We had a rough time with a customers Outlook 2016. It wouldn’t start and would give us the “Cannot start Microsoft Outlook” error. We repaired the OST and reinstalled Office 2016, but this didn’t fix the issue. It would seem like the error was fixed, but after a restart the issue would come back.

We used the following link to lead us to the right resolution.
https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We then downloaded the repair tool from this page.

https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3

We ran the tool and got the following message.

Which lead us to turn off IPV6.

  • Go to Control Panel
  • Click on “Network and Sharing Center”.
  • Click on the given “Network Connection”.
  • Click “Properties”.
  • On the “Networking” tab, clear the “Internet Protocol Version 6 (TCP/IPv6) check box, and then click “OK”.

Let us know if this helped your issue…

 

Finding and Changing Your Office Product Key

We recently had an office that needed their Microsoft Office 2016 re-installed. They had 20 downloadable copies but we had no idea which license was being used by which employee. Using the following method we were able to find the product keys and get their licenses straightened out.

https://support.office.com/en-us/article/Change-your-Office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81#ID0EABAAA=Use_a_command-line_script

Let us know if this helped you…

 

Exchange – Your message can’t be delivered because delivery to this address is restricted.

We had a customer getting this bounce back error occasionally. Research lead me to an Exchange distribution group restriction.

I went into the exchanged and examined the Group Distribution List. I wasn’t able to just add the email address so I left it checked with “Accept messages from”  and checked “All senders”. I then unchecked “Require that all senders are authenticated.” I used the following article to help me with this call.

https://kb.intermedia.net/article/3278

My final screen looked like this.

Let us know if this helps you out….