We solve the tough problems so you don't have to...

Google Maps API Now Requiring Payment

Working on a website that is using Hot Themes extension Hot Maps and the module is suddenly broken. The browser console is pointing to a an invalid API code. I logged into to Google to update the API and copying the Key I have been using for months, but the map is still broken.

Hot Themes tech support is telling me to go to the page to get the API Key.

https://developers.google.com/maps/documentation/javascript/get-api-key

When i get there I am being informed about a new pricing structure starting on June 11, 2018.

Clicked on “Get Started”.

Selected “Maps” and clicked “Continue”.

I used the down arrow to select the “Project”.

I am now presented to “Create Billing Account”.

This was a free service. I clicked “Cancel” and got the next screen which looked promising.

I was brought to a screen to enter a credit card. I am doing this for a company I work for and don’t want to enter my personal card info, so I was stuck.

I am hoping to get this resolved. I have been in contact with HotJoomlaTemplates and I am not sure they know about this new process.

 

Gantry WordPress Post Titles Not Linking

We switched our theme to Gantry and were very pleased; however, the blog post titles were no longer linking to the post. I quick search got me to Gantry’s site and an explanation on how to fix.

http://docs.gantry.org/gantry5/configure/content

In the WordPress Dashboard go into Gantry Theme area on the left sidebar. At the top of the page click on “Content”.

Then scroll down to “Post Title”. Check “Link Title”.

Let us know if this helped you….

 

Unable To Send Email From Office 365 Shared Mailbox

Had a customer and the newer employee was getting a error that they didn’t have permission to send email from a shared mailbox.  Here is how we were able to resolve this.

  • Log into the Office 365 account with the Admin credentials
  • Under “Groups” go to “Shared Mailboxes”
  • Click on the mailbox to open it’s properties
  • Under the “Members” section click “Customize Permissions”
  • Under the “Send as” section click “Edit”
  • Click “Add Permissions” and check the user you need to add and click “Save”.

Let us know if this helped you…

 

Critical Error Event ID: 41 – The system has rebooted without cleanly shutting down first

We have seen this several times and different users out there have their fix for it. At first I would be looking at the power supply as the suspect, but others are pointing to the “Power Options”.

I got a call for this error today and changed the power options to “never” turn of display or computer. I also went into the the advanced options and manually typed in “never” for turning off the “hard disk”.

I choose this option cause the customer said this seems to happen when she is in a specific program called JenArk and she has walked away for a little while.

Let us know if this helped you….

 

Barracuda X100 – Temporary Unavailable

We have a customer that maintains a Barracuda X100 firewall, and they were suddenly getting “Temporarly Unavailable” when trying to access the web interface. The following article was a help getting us access to the admin console.

https://community.barracudanetworks.com/forum/index.php?/topic/29256-unable-to-access-barracuda-login-page/

After  the “/cgi-mod” in the URL we added “/index.cgi?error=3&locale=en_US&primary_tab=ADVANCED&secondary_tab=troubleshooting” ( without the quotes), and hit enter.  We could then access the admin panel.

Let us know if this helped you…

 

Gantry 5 Hydrogen WordPress Module Position Not Showing

We were working with Gantry 5 Hydrogen theme in WAMP and couldn’t get the module positions to show in the Widget area. We added the Module Position to the template; however, when we went into the Widgets area that position didn’t show. We have done this feat before, but for some reason not working this time.

It was solved when we moved the site to the new hosting. It was a PHP issue. Localhost we were running 5.5 and on the server is 7.1.

Let us know if this this helped you…

 

Install Visio 2016 With Office 2016

We recently ran into the issue when trying to install Visio 2016 32-bit when we had Office 2016 64-bit.

We solved this issue by uninstalling the office 2016, installing Visio, and then re-installing Office. Outlook even keep the profile.

Let us know if this helped you…

 

Outlook – Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX))

We had a customer who was having an issue with Outlook 2016. They were getting a dialog box with the error: Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX)).

I did a quick repair on the Outlook program, but this didn’t fix the issue. Others on the web found the issue resides in the Add-ins.

http://blog.techhit.com/55637-how-to-find-and-disable-outlook-2016-2013-2010-add-ins-and-plugins

In Outlook >> File >> Options >> Add-ins we discovered a “Sage” add-in. They use Sage for their banking but felt that shouldn’t be attached to their email. We turned off the “Sage” add-in and we were no longer getting the issue.

Let us know if this helps you…

 

Check Website To See If It Is Optimized

There are so many tools out there to evaluate your website, but somehow when it comes from Google it is the one I trust the most. Google has been writing the book on page ranking for years, so I am putting my faith in their tool to be a good one.

I ran an test on my new site as comparison to the old site and this tool made me feel really good about the work I was doing. I was so happy about it I decided to make this post. Here is a link to Google’s tool.

https://developers.google.com/speed/pagespeed/insights/

Let us know if this helped you…

 

Never Purchase Office From Dell

We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.

You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.

Here is the biggest joke. This is the statement officially from Dell.

Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.

As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.

In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.

Let us know if this helped you…