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Windows 10 Desktop Icons Missing But In Users Desktop Folder

We got a call from a customer who’s machine was having issues. We were able to force a restart on the machine, but when the machine came back up all their desktop files and icons were not there. I went to restore a few of them when I got the warning that the shortcut I was adding was already there. Never seen this before.

A quick search lead me to this page:

Fix: Desktop Icons are Missing in Windows 10

This solved the issue. We just had to check “Show desktop icons” and everything came back.

Let us know if this helps you.

 

Adobe Software Integrity Service Popup

We purchased Adobe Creative Suite 6 years ago, but started getting the popups about non-genuine software.

This popup was non-stop, so I called the number. They said the software we purchased was counterfeit, and they can move us to a subscription based software instead. We did purchase the software from EBay in 2013, so 5 years ago.

Searching the web about this issue lead me to the following link which helped disable the popups, so I could work.

I found the process running that causes the popups.

The secret is disable the service. For me using a work machine I had to run Services as an administrator. From there I could disable the service following the instructions in the video.

When I searched my machine for the client that runs this service I was able to locate them here.

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Azure Unable To Add Role To My Subscription

While getting familiar with Azure we were asked to give another company permissions over our clients Azure Active Directory account. We followed the steps provided by the client; however, when trying to give another user permissions to this service we got an error that we didn’t have permissions or role to do this.

The fix was a simple checkbox that was filter out the correct subscription. The following image shows what to look for.

Uncheck to not “filter” your subscriptions results.

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Browser Not Going To Site – Search Encrypt

We got a call from a customer who couldn’t get to a website she uses everyday. The issue was in Chrome. I went to the extensions to see if anything strange was installed. I saw “Search Encrypt“.

A quick search lead me to an article at Malwarebytes.

https://forums.malwarebytes.com/topic/226686-removal-instructions-for-search-encrypt/

This article was on removing Search Encrypt and a lot of places label it as Malware. We would too.

Let us know if this helped you…

 

Outlook Keeps Asking For My Credentials

We were having this issue with one of our employees. He would login using his network password. He could access our Outlook Web App (OWA) which requires his same network password; however, when we entered that password into his Outlook we would get “Wrong username or password“.

The solution came with the “Credential Manager“.  There was a long “MicrosoftOffice15_Data:orgid:….“.  I click on this to expand and hit “Remove from vault“, and this fixed the issue.

Although this worked for several customers we had one that required us to create a new profile in the Mail portion of the Control Panel.

Let us know if this helped you…

 

Migrating Email From Rackspace To Office 365 Godaddy Domain

We have been moving some customers over to Office 365.

Here are some of the steps required to do this.

  1. Setup the account in Office 365.
  2. Use the migration tool
  3. In Office 365 go under Setup >> Domains >> give it a second and it should populate the 3 records you will need to update.
    MX
    TXT
    CNAME
  4. We removed all the older record pertaining to SecureServer.net which was POP, SMTP, CNAME, TXT, and the MX record.
  5. Added the 3 records shown above.
  6. Sent a test and received the email. Replied back and was able to verify the customer could receive the email.

Let us know if this helped you…

 

Change Font Size On Desktop Icons

We had a customer call for this and it took a second to find the right answer. Be prepared to have to restart when you are finished changing the settings.

  • Right-click on the desktop and choose “Personalize“.
  • In the lower left you will see “Display
  • Here you can change your display from Smaller, Medium, and Larger.
  • Restart and you should be set

Let us know if this helped you…

 

Find Office 365 Partner Relationship

We needed to find a new customer’s reseller account for Office 365. It is easy…

  1. Log into their Office 365 account.
    If you are locked out of the admin account start the process to correct as soon as you can.
  2. Our accounts show an “Admin” button on the dashboard/splash screen, click the “Admin” button.
  3. On the left-side menu expand “Settings” by clicking on “Settings” and select “Partner relationships

The following article got me headed on the right path.

https://support.office.com/en-us/article/find-your-office-365-partner-or-reseller-b6c18a9b-2aed-4c84-9d75-af709160258c

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VOIP – Verizon, Comcast Or Third Party

Voice Over IP is has been around for a long time; however, not until internet speeds were they really a viable option for businesses. We have worked with several companies now and this is one thing we find import to consider and that is “who is your ISP?”

One of customers is with Comcast as the ISP and wants to move over to Verizon to gain the advantages of inexpensive Fiber Optic lines now available at their place of business. The issue is they have Comcast VOIP and they would have to spend a lot of time swapping over their phone system.

We would suggest you look at third-party options such a Nextiva. This will allow you the flexibility of moving between different ISPs without a lot of configuration changes.

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Function Keys Not Working On Keyboard

We got a call from a user who says the keyboard it typing wrong letters. We used the “Device Manager” to see if the driver was up-to-date, and it was. We discovered there was a Extension in her Chrome browser that was labeled as Malware and was suppose to help type-to-search. We removed this Extension, reset the browser, and restarted the machine.

When the machine came back up we found the keyboard to work fine. The customer said the Function Keys still didn’t work right. In a search we discovered this article and the “Function Lock” key.

https://support.microsoft.com/en-us/help/894513/resolve-unexpected-function-f1-f12-or-other-special-key-behavior-on-a

Sure enough the customer had a “F Lock” key. She pressed this key and turned off the function lock and everything was working as normal.

Let us know if this helped you…